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simplymoveA company ofBPLS

Legal

Privacy Policy

What information we collect, use, and why

We collect and use different categories of personal information depending on the reason we’re processing it. The categories below describe what we collect for each purpose.

To provide and improve products and services for clients

  • Names and contact details
  • Addresses
  • Usage data (including how you interact with our website, products, and services)
  • Website user information

For the operation of client or customer accounts

  • Names and contact details
  • Addresses
  • Purchase or service history
  • Account information, including registration details
  • Marketing preferences
  • Technical data, including information about browser and operating systems

For information updates or marketing purposes

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Purchase or account history
  • Website and app user journey information

To comply with legal requirements

  • Name
  • Contact information
  • Any other personal information required to comply with legal obligations

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions that may apply on the ICO’s website:

  • Your right of access You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure You have the right to ask us to delete your personal information.
  • Your right to restriction of processing You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing You have the right to object to the processing of your personal data.
  • Your right to data portability You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent When we use consent as our lawful basis, you have the right to withdraw your consent at any time.

Making a request: If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details at the top of this notice.

Our lawful bases for the collection and use of your data

To provide and improve products and services for clients

  • Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For the operation of client or customer accounts

  • Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For information updates or marketing purposes

  • Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

To comply with legal requirements

  • Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

How long we keep information

As a regulated law firm, we retain personal information in accordance with professional, legal, and regulatory requirements (i.e. Limitation Act 1980). Retention periods depend on the nature of the data and the purpose for which it is held.

Detailed retention table

A full schedule of typical retention periods by data type is available on request. Please contact us using the details at the top of this notice for further information.